📄 New report — The State of Medical & Dental Equipment Service Software 2026 · Read it → · Founding customers — 50% off lifetime Apply →
Early access · 10 founding customer slots open

Warranty management software for medical & dental equipment dealers.

Turn every warranty into recurring revenue. Track every machine, every customer, every contract — across your installed base, with AI-powered service intelligence.

Start free trial See how it works

Free 30-day trial · No credit card · Founding customers lock in 50% off lifetime

app.servatio.io / warranty-pipeline
Live data
Warranty pipeline
12 warranties expiring in 30 days · 3 customer revisits queued
Hospital São JoãoEXPIRED 4d
11 units · Planmeca ProMax, Dürr Tornado, Melag VK31 + 8 more
€4.2k MRR
at risk
Sundsvall Tandvård14d
3 units · 3Shape Trios 5 (warranty extension offer ready)
€1.8k
upsell
MediCenter Madrid62d
7 units · service contract proposal queued for Q3 renewal
€3.6k MRR
contract
+ 9 more warranties in next 90 days · €28.8k additional pipeline See all →

Built for dealers servicing manufacturers like

W&H
Cattani
Dürr Dental
Planmeca
Dentsply Sirona
KaVo
3Shape
EMS
Melag
Acteon
A-dec
NSK

Why dealers adopt it

Every machine you've sold is a 10-year revenue stream. Most of it is leaking.

+24%

Service contract attach rate in the first 6 months.

−38%

Warranty leakage — claims that should have been caught.

€11k

Average annual upsell pipeline surfaced per sales rep.

−28%

Truck rolls avoided via AI service assistant grounded in your data.

Projections based on B2B installed-base management benchmarks. Actual results vary by dealer size and category.

Warranty Management Software

Stop warranty leakage. Convert expirations into recurring revenue.

Every machine has a warranty clock. Servatio tracks all of them, alerts you 90 / 60 / 30 days before expiration, and triggers playbooks for extended warranty offers, service contract proposals, and replacement quotes — automatically.

  • ✓
    Multi-stage alerts (90 / 60 / 30 days)
    Rep gets the first ping, customer gets the second, management sees the third. Each stage triggers a different playbook.
  • ✓
    Per-manufacturer warranty rules
    W&H 2 years, Cattani 1+3 extension, Planmeca 5 — pre-loaded for 500+ medical and dental models.
  • ✓
    Playbook automation
    Auto-draft "extend warranty" email, generate replacement quote, attach proposal — based on the equipment's history and customer's contract status.
  • ✓
    Warranty leakage report
    Quantify in € what you lost last year to claims you should have caught. The hardest number to look at — and the first one to drop after adoption.
Auto-drafted email
To: anders@sundtand.se
14d expiry

Subject: Warranty extension for your 3Shape Trios 5 — quick offer

Hi Anders,

The manufacturer warranty on your Trios 5 (S/N T5-99821) expires 14 days from today. As a current customer in good standing, I can offer extended warranty coverage at €149/month or an upgrade-to-new program with €600 trade-in credit.

Want to chat for 10 min Thursday?

Drafted from playbook v3 · 18 similar conversions in your data

Installed Base Management Software

Every machine, every customer, every detail — in one view.

Your CRM tracks prospects. Your ERP tracks invoices. Neither tracks the machine after delivery. Servatio is the system of record for the post-sale relationship — organized by customer, not by SKU.

Clínica Sorriso PT
23 equipment units · Lisboa · 1.5 yr customer
CONTRACT ACTIVE
W&H Lisa 522
Autoclave · S/N 2024-A4831
In warranty · 16mo
Cattani Smart Cube
Compressor · 6,842 h
Filter due in 6d
EMS Airflow PM
Air polisher · Sala 2
In warranty · 18mo
+ 20 more
tap to expand
8
in warranty
€2.4k
MRR
3
upsell signals
  • ✓
    Customer-centric, not equipment-centric
    We organize data by "who owns this equipment" — bridging your CRM and CMMS without forcing you to abandon either.
  • ✓
    500+ pre-loaded medical/dental models
    Auto-fill manufacturer specs, default warranty intervals, common spare parts, OEM service contacts. Skip the data entry.
  • ✓
    CSV import from your ERP/CRM
    Drop in your existing data, our AI maps the columns. 500 customers + 2,000 equipment imported in 90 seconds.
  • ✓
    QR codes per equipment
    Print, stick on the machine. Field technician scans, sees the full history — no app install needed.

Asset Lifecycle Management Software

From install to replacement — the full lifecycle, automated.

Every piece of equipment lives a predictable lifecycle. Install. Warranty active. Warranty ending. Service contract. Aging. End-of-life. Replacement opportunity. Servatio surfaces the right action at the right stage — across thousands of machines simultaneously.

STAGE 1
Install

Auto-create equipment record, set warranty clock, generate QR label.

STAGE 2
Warranty active

Maintenance schedule on track. Recurring service contract pitch queued.

STAGE 3
90d to expiry

Multi-stage alerts fire. Extended warranty + contract playbooks ready.

STAGE 4
Out of warranty

Service contract becomes the revenue. Monthly billing via Stripe.

STAGE 5
Aging

3+ failure tickets, parts scarce. AI flags as EOL candidate.

STAGE 6
Replacement

Auto-generated quote with trade-in offer + financing.

🔔

Stage transitions trigger alerts

Crossing a lifecycle stage isn't an event in your ERP — but it is in Servatio. Get pinged the moment 90-day pre-expiry hits.

📊

Cohort lifecycle analytics

"Of equipment installed in 2022, X% renewed contracts at warranty expiry, Y% bought extended warranty, Z% churned." Plan capacity intelligently.

🔁

Replacement opportunity engine

AI ranks equipment past useful life by upgrade fit + customer payment history. Your sales reps get a weekly digest, ranked by € opportunity.

Service Contract Management Software

Recurring revenue, on autopilot.

Service contracts are your most defensible revenue. Servatio runs templates, renewals, SLA tracking and Stripe-backed billing — so the renewal calendar runs itself, and your CFO finally has a real number for "MRR from installed base".

  • ✓
    Templates per equipment category
    Autoclave preventive contract, X-ray QA + dosimetry, compressor inspection — clauses pre-written, adaptable per customer.
  • ✓
    Renewal pipeline with assigned owners
    Every contract on a renewal calendar — value at risk, owner, last touch, playbook. Quarter-close has zero surprises.
  • ✓
    Stripe-backed recurring billing
    Monthly or annual. Auto-invoicing. SLA-linked credits for missed response times. Accounting sync to QuickBooks, Sage, NetSuite, PHC, Fortnox.
  • ✓
    Customer-facing contract portal
    Your customer sees what's covered, what's not, next visit date, service log. Reinforces value monthly. They don't pay extra — you do.
Renewal pipeline · Q3
€127k MRR at stake
Clínica Sorriso PT
€2.4k MRR · renewed +12mo
DONE
Sundsvall Tandvård
€1.8k MRR · Anders to call
14d
Hospital São João
€4.2k MRR · proposal sent
32d
Aarhus Medical
€3.1k MRR · 2 no-replies — escalate
⚠
+ 14 more
total Q3 pipeline
→

AI Service Assistant · Distributor CRM

Resolve before the truck rolls.

Trained on OEM manuals + your installed base's failure history. Describe a symptom — get ranked diagnostic steps with citations and a confidence score. The longer you use it, the smarter it gets — because the data that trains it is yours.

✦
Servatio Assistant
Most likely: condenser fan failure or oil-water separator clog
89% confidence
1
Check condenser fan rotation. If stuck, clean dust filter and reset breaker. 76% resolved here.
2
Inspect oil-water separator. If saturated, drain per manual p.47. 18% resolved.
3
Pressure switch may have failed. Replace P/N CAT-PS-22. 6% resolved.
Sources
📄 Cattani Smart Cube 2.0 Service Manual · p.47 · 📄 OEM Bulletin CAT-2024-07 · 📊 18 similar tickets in your installed base
  • ✓
    Grounded in OEM + your data
    Not generic ChatGPT advice. AI cites the manual page and the exact failure pattern from your installed base.
  • ✓
    Confidence scoring + resolution rates
    Every step shows "X% of similar issues resolved here". Field tech knows what to try first — not just what's possible.
  • ✓
    Cuts truck rolls 20-30%
    First-call resolution from the office. Customer happier (faster). Technician fleet does more visits per week. CFO smiles.
  • ✓
    Distributor CRM features built in
    Customer history, equipment under management, contracts, contacts — the customer view your sales team actually uses.
  • ✓
    Service analytics built in
    Quote funnel with win rate, average margin, approval and payment cycle times, aging quotes and top customers — the numbers behind the service operation, on one page. UpKeep/MaintainX track tasks; they don't show you the money.

Service Operations

From customer ticket to approved quote to dispatched technician.

A dealer's work order isn't a maintenance ticket — it's a revenue document. Servatio runs the whole loop: the fault arrives with the right serial attached, the quote goes out with margins computed, the customer approves in one click, and the job lands on a technician's day.

Servatio dispatch board — overdue lane, week view and unscheduled backlog with inline technician assignment
🧾
Intelligent work orders

Full pipeline — intake, diagnosis, quote, approval, repair, return. Every order knows the machine's warranty status and who pays, with cost, price and margin per line.
✅
One-click quote approval

The customer gets a secure portal link and approves or rejects on their phone — no account, no PDF ping-pong. The work order advances automatically, fully logged.
🗓️
Dispatch board

Overdue first, the week laid out, the unscheduled backlog visible — assign a technician and a date without leaving the board.
📱
Customer portal + QR intake

A QR code on every machine opens its identity and coverage — and lets the clinic report a fault against exactly the right serial. No "which autoclave?" phone calls.
🔄
Need loaner management? Meet Loaners.app

Substitution pools are a product of their own — our sister product Loaners.app runs deployments, expected returns and overdue chasing for dealer loaner fleets.
⚙️
PM that creates its own work orders

Calendar, hours or cycle-based schedules auto-generate work orders through the same pipeline — preventive work stops living in a separate silo.
Collective service intelligence

A moat that ChatGPT can't copy.

Every dealer on Servatio contributes anonymized service-events data. In return, every dealer sees real-world reliability stats across the network — median time between failures, top failure modes, contract pricing benchmarks. The data lives only here. An LLM trained on the public internet can't replicate it.

Dealers
—
Equipment units
—
Customers
—
Service events
—
Documents
—
Active contracts
—
🛡️

k-anonymity ≥ 5

A benchmark only publishes when 5+ different dealers have units of that model. No row exposes any single dealer's data. No personally identifiable information stored.

📈

Compounds with every dealer

Failure mode patterns, true MTBF, pricing benchmarks — all get sharper as more dealers join. Every new founding customer makes the AI smarter for the rest.

🚫

Not on the internet

"What's the actual MTBF of a Cattani Smart Cube at year 5?" — ChatGPT can't answer. Servatio can, because the data only lives in our network. The moat is the dataset, not the model.

What the network unlocks for a dealer

  • →Per-model reliability: median age, cycle count, hours run, failure rate per OEM model — computed from real units in service, not OEM marketing.
  • →Contract pricing benchmarks: P25/P50/P75 of monthly contract pricing per equipment category. Stop undercharging.
  • →Failure mode patterns: the top 3 things that go wrong on this exact model across the entire network — your tech goes in knowing what to check first.
  • →Warranty conversion benchmark: how does your renewal conversion rate compare to top-quartile dealers? Coaching signal for your sales ops.
  • →Industry MRR per unit: the median dealer in your category earns €X/month per active machine. Know if you're a leader or a laggard.
  • →AI Service Assistant gets smarter: "127 other dealers solved this E03 error by replacing the condenser fan (€85, 30 min)" — citations from the actual network, not invented.

Opt-out available in Settings. Opting out excludes your data from the aggregations, but you keep seeing the insights. Reciprocity is at the network level, not enforced per dealer.

How it works

From scattered Excel to a system of record in a week.

1

Import your installed base

CSV from your ERP, photos of paper records, or invoices — our AI structures the data and matches each machine to its customer. White-glove import for founding customers.

2

Plug in your workflow

Connect ERP, accounting (SAP B1, NetSuite, Sage, QuickBooks, PHC, Fortnox). Set warranty rules per manufacturer. Define your service contract templates. Done in an afternoon.

3

Stop leaving money on the table

Warranty alerts fire. Renewal pipeline populates. AI flags upsell candidates. Field technicians log visits from phone. Every cycle compounds.

Built for

B2B companies that live on the after-sale.

🏢

Medical equipment dealers

200-5,000 units under management. €2M-€50M turnover. Multi-OEM portfolio.

Pain: lost upsell, silent warranty leakage

🦷

Dental equipment dealers

Independent regional distributors. Multi-OEM. 100-2,000 clinics in territory.

Pain: scattered service history, missed renewals

🔧

Service companies

Independent biomed / dental equipment service. 5-80 technicians. Multi-brand.

Pain: WhatsApp chaos, unbilled visits

🏭

Small/mid OEMs

Manufacturers wanting visibility on where their equipment is and how it's performing.

Pain: zero installed-base visibility

vs. the alternatives

Why dealers pick Servatio over Excel, ERP add-ons, and horizontal CMMS.

  Excel
/ paper		 ERP add-on
SAP, Sage		 Horizontal CMMS
MaintainX, UpKeep		 Servatio
Warranty pipeline with auto-alerts✕~✕✓
Installed base view by customer~✕✕✓
Service contract renewal pipeline✕~✕✓
Asset lifecycle stages with automation✕✕✕✓
500+ medical/dental equipment library✕✕✕✓
AI service assistant (OEM + your data)✕✕✕✓
Field tech mobile + QR codes✕✕~✓
EU MDR audit-ready records✕✕✕✓
Setup in an afternoon~✕✕✓

Pricing

Pay for what you protect.

Hybrid: base tier + scale by seats and equipment under management. Founding customers lock in 50% off lifetime.

Starter
$199/mo

For small dealers and 1-2 technician service co.

Start free trial
  • ✓ 3 user seats
  • ✓ 100 equipment under management
  • ✓ Warranty + installed base + AI
  • ✓ Service contracts (up to 25)
  • ✓ Add-on: $49/seat, $2/equipment
Most chosen
Growth
$599/mo

For mid-size dealers and 10-30 technician teams.

Start free trial
  • ✓ 10 seats · 500 equipment
  • ✓ Unlimited service contracts
  • ✓ AI sales opportunity engine
  • ✓ ERP + accounting integrations
  • ✓ Up to 3 locations
  • ✓ Add-on: $39/seat, $1.50/equipment
Enterprise
$1,499+/mo

Multi-location, 25+ seats, custom integrations.

Start free trial
  • ✓ Everything in Growth, plus:
  • ✓ 25+ seats · 2,500+ equipment
  • ✓ Multi-location dashboards
  • ✓ SSO (SAML, Google, Microsoft)
  • ✓ API access + webhooks
  • ✓ Dedicated onboarding + CSM

Founding customers: 50% off lifetime for the first 10 companies onboarded. Apply →

Early access

Be one of the 10 founding customers.

We're onboarding 10 dealers and service companies between summer and autumn 2026, across the US, Nordics, and Iberia. Founding customers lock in 50% off lifetime and shape the roadmap.

No spam. We use your info only to onboard you and learn about your installed base.

From the blog

Practical guides for equipment dealers.

View all posts →
Buyer's Guide

Warranty Management Software: The 2026 Buyer's Guide

What warranty management software actually does in 2026, what features matter for medical and dental equipment dealers, and how 11 platforms compare.

12 min read
Buyer's Guide

Work Order Software for Medical & Dental Equipment Dealers

Dealer work orders end in an invoice, not a cost report. Quote approval, per-line margins, AI diagnosis — and how 9 platforms compare.

13 min read
Buyer's Guide

Asset Lifecycle Management for Equipment Dealers

Install → warranty → expiry → end-of-life → replacement sale. The phases, the derived-EOL trick, and the fleet view that turns each transition into revenue.

12 min read
Buyer's Guide

Service Dispatch Software at Dealer Scale

Generic dispatch routes trucks; dealers dispatch against warranties and quote approvals. The board layout that works, and 8 tools compared.

10 min read
Strategy

Installed Base Management: The Dealer's Most Undervalued Asset

Every machine you've ever sold is scheduled future revenue — to whoever keeps the data. The data model, the four views, and the metrics.

10 min read
Operations

Preventive Maintenance Software: The 2026 Guide

Calendar-only PM fails for medical and dental equipment. Cattani compressors fail on hours. NSK handpieces on cycles. Here's how PM software should work.

11 min read

Free tools · no signup

Run the math on your own installed base.

Calculator

Warranty Leakage Calculator

5 sliders. Find out how much recurring revenue your dealership loses each year to expired warranties without conversion.

Open calculator
Estimator

Service Contract Pricing Estimator

Recommend fair monthly pricing for service contracts on autoclaves, CBCT, compressors, chairs, scanners.

Open estimator

Coverage

Built for every manufacturer in your installed base.

Servatio's equipment library covers the leading dental and medical OEMs out of the box — standard warranty periods, OEM-recommended maintenance intervals, and common spare parts.

By manufacturer

View all →
Dentsply Sirona Planmeca W&H Dentalwerk KaVo Dental Dürr Dental A-dec 3Shape NSK Melag Cattani EMS Acteon Carestream GE HealthCare Philips Healthcare Euronda Mocom Tecno-Gaz

By equipment category

View all →
Autoclaves Compressors CBCT imaging X-ray Intraoral scanners Treatment centers Handpieces & motors Ultrasonic scalers Curing lights Air polishers

FAQ

Questions dealers ask us.

Is Servatio really warranty management software, or just a CRM? +

Both, intentionally. We model warranty as a first-class lifecycle event — alerts, playbooks, leakage reports — and we give you a customer-centric view of every machine. CRMs track prospects; ERPs track invoices; Servatio tracks the post-sale relationship.

When is Servatio available? +

We're onboarding the first 10 founding customers between summer and autumn 2026, with broader availability across the US and Europe in late 2026 / early 2027. Join the waitlist and we'll be in touch within 48 hours.

We already have a CRM and ERP. Why add another tool? +

CRM tracks prospects. ERP tracks invoices. Neither tracks the machine after delivery. Servatio is the system of record for the post-sale relationship — what your CRM and ERP can't see. We integrate with both; we don't replace them.

Why not a horizontal CMMS like MaintainX or UpKeep? +

Those are excellent for facility managers tracking their own equipment. We solve the opposite problem: a dealer or service company managing equipment they sold or service for many customers. Different data model, different workflow, different buyer. Plus our AI service assistant is trained on medical/dental OEM manuals — horizontal CMMS can't replicate that.

How does the AI service assistant actually work? +

Three sources: (1) OEM manuals indexed for 500+ medical/dental equipment models, (2) the service history of your own installed base, (3) anonymized failure patterns across the Servatio customer network. When a technician or customer reports a symptom, the AI suggests ranked diagnostic steps with manual citations. We see ~28% of issues resolved without a truck roll.

Where is my data stored? +

EU customers: Frankfurt region. US customers: AWS us-east-1. GDPR + HIPAA-aligned architecture. DPA available. We never sell or share customer-identifiable data.

What if my installed base is in Excel or paper? +

Founding customers get white-glove onboarding — we ingest your Excel, scan your paper records via OCR, and reconcile against your ERP. Typical onboarding for 500-1,000 unit installed base: 5-10 business days.

Who's behind Servatio? +

Servatio is built by Fractio AB — a Nordic-Iberian go-to-market consulting firm with deep relationships in dental and medical equipment distribution across the EU and the US.