Standard 3Shape warranty period: 12 months
Most 3Shape equipment ships with a 12-month manufacturer warranty. As a dealer, you're typically the first point of contact when something fails — and the last one to know when the OEM coverage expires.
Servatio tracks every 3Shape unit you sell from install date through end of life, with automatic alerts at month 12 (extended-warranty cross-sell window) and a documented audit trail for warranty claims.
Common 3Shape preventive maintenance & service issues
Typical PM intervals: TRIOS: 12 months hardware service. Software subscriptions: annual renewal aligned to install date.
- TRIOS scanner tip autoclaving cycles limit (~250 cycles)
- Heater element failure on older TRIOS units
- Software subscription lapse blocking case submission
- USB-C cable fatigue at the handpiece connector
Supported 3Shape models
Servatio's equipment library includes OEM defaults for the most common 3Shape models, with cycle counts, calibration intervals and common spare parts pre-loaded.
| Model | Category | Standard warranty | Preventive maintenance |
|---|---|---|---|
| TRIOS 5 | scanner | 12 months | Every 12 months |
Why 3Shape dealers use Servatio
- Track 3Shape software subscription expiry alongside hardware warranty — they rarely match
- Inventory TRIOS scanner tips per practice (consumable that affects service experience)
- Trigger trade-in offers before the 5-year useful life ends
How it works for 3Shape installed base
- Import your installed base from Excel — AI maps your columns to Servatio fields automatically (serial number, install date, customer, warranty period).
- Auto-populate 3Shape defaults — warranty period, PM intervals and common parts come from our OEM library.
- Track every unit with QR codes mounted on the equipment, with technician mobile access from the field.
- Get warranty alerts 90 / 60 / 30 days before expiry, with AI-drafted outreach emails in EN/PT/ES.
- Manage service contracts per customer with Stripe-powered recurring billing.