Standard Mocom warranty period: 24 months
Most Mocom equipment ships with a 24-month manufacturer warranty. As a dealer, you're typically the first point of contact when something fails — and the last one to know when the OEM coverage expires.
Servatio tracks every Mocom unit you sell from install date through end of life, with automatic alerts at month 21 (extended-warranty cross-sell window) and a documented audit trail for warranty claims.
Common Mocom preventive maintenance & service issues
Typical PM intervals: Exacta 22: 12 months or 800 cycles. Annual validation.
- Exacta 22 door gasket replacement at ~800 cycles
- Sterile filter annual replacement
- Water tank scaling
- Drain valve wear
Supported Mocom models
Servatio's equipment library includes OEM defaults for the most common Mocom models, with cycle counts, calibration intervals and common spare parts pre-loaded.
| Model | Category | Standard warranty | Preventive maintenance |
|---|---|---|---|
| Exacta 22 | autoclave | 24 months | Every 12 months |
Why Mocom dealers use Servatio
- Validation certificate library per Exacta unit
- Cycle-based gasket replacement scheduling
- Renewal alerts at month 22 of warranty
How it works for Mocom installed base
- Import your installed base from Excel — AI maps your columns to Servatio fields automatically (serial number, install date, customer, warranty period).
- Auto-populate Mocom defaults — warranty period, PM intervals and common parts come from our OEM library.
- Track every unit with QR codes mounted on the equipment, with technician mobile access from the field.
- Get warranty alerts 90 / 60 / 30 days before expiry, with AI-drafted outreach emails in EN/PT/ES.
- Manage service contracts per customer with Stripe-powered recurring billing.